Terms and Conditions
Before hiring any of the services that we put at your disposal on this website, it is essential that you read the conditions and terms that apply to the provision of the services offered followers.online characteristic of its main activity of describing products or services: Sale of products in digital format and online marketing services.
The user can only access and hire these followers.online services after reading and accepting these contracting conditions.
If you do not agree with any part of the terms, you will not be able to hire the services offered.
followers.online reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, followers.online will notify you by posting an announcement on this website.
The services offered are available only to legal persons and persons who are at least 18 years of age.
These terms have been updated for the last time on 14/04/2016
In accordance with the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the following information is offered:
• Company name is: Online SL
• Identification in AGPD: "Users and web subscribers" "Customers and suppliers".
• Social activity is: online marketing services.
Services offered on this website
followers.online makes available the following services subject to their particular contracting conditions:
• Design of online / offline communication strategies.
• Writing press releases and national or segmented shipping.
• Corporate content writing.
• Relationship with media and agencies.
• Digital photography for press, web and events.
• Basic retouching in JPG and development of RAW.
• Basic training on digital photography.
• SEO consulting for web, blog and e-Commerce.
• Basic SEO for web content.
• Analysis and creation of links profile (SEO off page).
• Installation, configuration and optimization of WordPress or Joomla.
• Content layout: newspapers, magazines, catalogs, books, brochures, pdf and ebook,
• Basic design of posters, cards, flayers, banners and CTA for web.
Content Marketing and Inbound Marketing
• Strategy planning and social plan.
• Content writing for blogs, websites or microsites.
• Management of profiles and social content (Facebook, Twitter, Pinterest, YouTube, Tuenti, Google+)
• SEM campaigns (AdWords, Facebook Ads, Twitter Ads)
• News and advertising speech.
• Technical control of analog tables.
As a condition to contract the services offered, you are required to register on the corresponding followers.online form and provide registration information. The registration information you provide must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with followers.online.
Third party solutions
Some services may include third party solutions. followers.online can provide links to third-party websites as partners associated to followers.online for the provision of some services.
You also agree that the Service may include security solutions that limit the use and that you must use these services in accordance with the rules of use established by followers.online and its Security Partners and that any other use may constitute a copyright infringement.
It is prohibited to alter, circumvent, reverse engineer, decompile, disassemble or otherwise alter the security technology provided by followers.online for any reason.
Security breaches of the system or network may result in civil or criminal liability.
Prices and payment methods
You agree to pay the services contracted to followers.online in the forms of payment accepted by followers.online and for any complementary amount (including taxes and late payment charges, as appropriate)
Payment is always 100% in advance and services will be provided when we confirm the payment.
The prices applicable to each product and / or service are those indicated on the website on the date of the order, including, where appropriate, all VAT (Value Added Tax) for transactions within Spanish territory.
Common system of value added tax of the European Union
In accordance with the provisions of Law 37/1992, of December 28, regulating said tax and European Directive 2008/8 / EC, the operation may be exempt or not subject to it depending on the country of residence of the buyer and of the condition in which the same acts (entrepreneur / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to what is stated on the website.
The price of the services or infoproductos sold by followers.online includes the Spanish VAT. However, the final price of your order may vary depending on the VAT rate that applies to the order. For orders destined for other countries of the European Union, Spanish VAT will be deducted and the VAT tax rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the destination country of the products.
The prices of the Services may change at any time at the sole and exclusive discretion of followers.online. The Services do not provide price protection or refunds in the case of price reductions or promotional offers.
followers.online accepts these payment methods:
Modality of support and reasonable use
Services must be requested through the appropriate channels to be received and responded within a reasonable period of time.
These channels are the respective forms located in each of the services offered.
Each request is subject to evaluation and approval by followers.online.
followers.online can provide alternative solutions to the client including referral to the network of followers.online partners.
Reasonable use clause
The term "unlimited" is subject to a fair use clause. The definition of fair use is determined by followers.online, in its sole and exclusive discretion. Customers who followers.online consider to be abusing the service will be contacted by followers.online.
followers.online reserves the right to suspend the service if we consider that it exceeds the reasonable use clause.
followers.online will not guarantee that the availability of the service object of this contract is continuous and uninterrupted, as well as the loss of data that is hosted on its servers, interruption of commercial activities or any damage derived from the operation of the services, or of the expectations generated to the Client, as a result of:
1. Causes beyond the control of followers.online and fortuitous and / or major causes.
2. Breakdowns caused by incorrect uses by the Client, especially those derived from the contracting of an inappropriate service for the type of activity and use made by the Client and / or by third parties through its website.
3. Scheduled stops and / or alterations in the content made by mutual agreement between the parties for the maintenance or performance of exceptional actions previously agreed upon.
4. Viruses, computer attacks and / or other actions of third parties that cause the total or partial impossibility of providing the services.
5. Incorrect or poor functioning of the Internet.
6. Other unforeseeable circumstances.
In this way, the Client agrees to support these circumstances within reasonable limits, for which he expressly waives to claim any contractual or extra-contractual responsibility from Online SL for possible failures, errors and use of the contracted service.
Online SL will not be responsible in any case for errors or damages produced by the inefficient and bad faith use of the service by the Client. Nor will Online SL be responsible for the major or minor consequences due to the lack of communication between Online SL and the Client when it is attributable to the non-functioning of the email provided or falsification of the data provided by the Client in their user registry of followers.online .
Causes of dissolution of the contract
The dissolution of the service contract may occur at any time by either party.
You are not obliged to stay with followers.online if you are not satisfied with our service.
followers.online may terminate or suspend any and all Services contracted with followers.online immediately, without prior notice or liability, in case you do not comply with the conditions set forth herein.
Upon dissolution of the contract, your right to use the Services will cease immediately.
The following will be causes for dissolution of the contract:
• The falsity, in whole or in part, of the data provided in the process of contracting any service.
• Alter, elude, reverse engineer, decompile, disassemble or otherwise alter the security technology provided by followers.online.
• Also the cases of abuse of support services due to the requirement of more hours than those established in the contract.
The dissolution implies the loss of your rights over the contracted service.
Validity of prices and offers
The services offered on the web, and the prices of these, will be available for purchase while they are in the catalog of services displayed through the website. Users are requested to access updated versions of the website to avoid pricing errors. In any case, the orders in process will maintain their conditions for 7 days from the moment of their formalization.
The withdrawal is the the power of a consumer of a good to return it to trade within a legal period of 14 days, without having to claim or give any explanation or suffer a penalty.
The right of withdrawal may not be exercised (except for error or defect in the product or service contracted), in the following cases provided for by article 45 of the Commercial Law:
• Contracts for the supply of goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly.
• Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, which can be downloaded or reproduced immediately for permanent use.
• And in general all those products commissioned at a distance that are made to our measure: clothing, photographic development, etc., or that are susceptible to copying (books, music, video games, etc.).
The withdrawal period in digital content products (such as digital books), will be suspended at the time the keys for access to digital content are used.
The right of withdrawal, in accordance with article 103.a of law 1/2007, will not be applicable to the provision of services, once the service has been fully executed, when the execution has begun, with the express prior consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been completely executed by followers.online, will have lost his right of withdrawal.
After accepting the performance of the contracted works, followers.online, will notify you of the start date of them.
If the right of resolution is exercised Day 10 Before the start of the service, followers.online will reimburse the amount received without any retention and never after 14 days. If the aforementioned right had been exercised in a term less than 10 days, 50% of the amount will be returned, and if exercised later, no amount will be paid.
Likewise, followers.online may proceed to terminate the contract if the corresponding payment is not made by the user or some of the actions set forth in the section on causes for dissolution of the contract are incurred.
How to cancel the service contract
If you wish to cancel your contract with followers.online, you must contact us with a contract withdrawal request before the contracted service has begun to run (see process and withdrawal form below)
followers.online guarantees the customer the reimbursement of the amounts paid within the period of fourteen (14) calendar days counted from the date of reliable communication of the exercise of his right of withdrawal provided that this meets the requirements and has been accepted by followers.online.
Consequences of withdrawal
In case of withdrawal by you, we will refund all payments received that you have made to us without undue delay and, in any case, no later than 14 calendar days from the date on which you are informed of your decision to withdraw of this contract and provided it has been notified 10 days before the start date of the contracted works.
We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
If the service that is the object of this contract had been started during the withdrawal period (14 days), in accordance with article 108.3 of Law 1/2007, Online SL may retain the proportional part corresponding to the service provided, including the support service and, in the event that the service has been fully provided, in accordance with article 103.a of the aforementioned law, the right of withdrawal will not be applicable.
Returns corresponding to payments made through PayPal or Stripe will be made through the same channel, while any other type of refund will be made by bank transfer to an account provided by the customer. The refund of the amount will be made in the following 14 calendar days from the date on which we are informed of your withdrawal decision.
All the services that we have provided to you, by their nature, will survive the dissolution if they are paid in full, including, without limitation, the property provisions, disclaimers, compensation and limitations of liability.
Model claim or withdrawal form
The user / buyer can notify us of the claim or withdrawal, either by email to: info (at) followers.online or by postal mail at the address indicated on the withdrawal form.
Copy and paste this form in Word, complete it and send it by email or post.
To the attention of Online SL
info (at) followers.online
I hereby inform you that I claim / withdraw from the contract of sale of the following good / provision of the following service:
Hired the day: ………….
In case of complaint, indicate the reason:
IF YOU CONTRACTED A CONSUMER CREDIT to finance the purchase made at a distance, include the following text in your withdrawal notice:
You are also notified that according to article 29 of Law 16/2011, of June 24, credit agreements, that, since I have withdrawn from the contract supply of goods / services and was financed totally / partially by means of a linked credit, I will no longer be bound by said credit agreement without penalty.
Next, indicate your name as consumer and user or of consumers and users:
Now indicate your address as consumer and user or of consumers and users:
Indicate the date on which you claim / cancel the contract:
Sign your claim / withdrawal request if it is notified to Online SL in paper format
(place), to ……………………………… of ……………………. of 20…
The refund of the amount will be made within the next 14 calendar days from the date on which your return is approved.
European Consumer Regulations
The European Commission has created the first European platform for the resolution of conflicts in online commerce covered by the latest consumer law. In this sense, as responsible for an online sales platform, we have a duty to inform our users about the existence of an online platform for alternative dispute resolution.
To use the conflict resolution platform, the user must use the following link: http://ec.europa.eu/odr
Protection of personal data
In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, Online SL informs the user that there is a personal data file identified as "Clients / Suppliers" created by and under the responsibility of Online SL with the appropriate purposes for the treatment among which are:
1. a) The management of legal-economic relations between the holder and her clients.
2. b) Management of the service contract with the client.
To the extent authorized by the interested party; being the responsibility of the user the accuracy of the same.
If the contrary is not stated, the owner of the data expressly consents to the total or partial authorized processing of said data for the time necessary to fulfill the aforementioned purposes.
Online SL is committed to fulfilling its obligation of secrecy of personal data and its duty to keep them, and to adopt the security measures required by applicable legislation to prevent their alteration, loss, treatment or unauthorized access, always according to the state of the available technology.
The user may direct your communications and exercise the rights of access, rectification, cancellation and opposition through email: info (at) followers.online along with valid proof in law, such as photocopy of the DNI or equivalent, indicating in the subject “ DATA PROTECTION".
All information and documentation used during the contracting, development and execution of the contractual conditions that regulate the relations between Online SL and the Client are confidential. Confidential information shall not be understood as that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which has to be disclosed in accordance with the law or with a judicial resolution of a competent authority, and that which is obtained by a third party that is not under any obligation of confidentiality. Both parties are obliged to comply with the duty of confidentiality and maintain it for a minimum period of two (2) years after the end of the aforementioned contractual conditions that regulate the relationships of Online SL and the Client.
All information received by the client, whether images, texts, access data such as users and passwords of WordPress, hosting or others, will be treated confidentially, the transfer to third parties is strictly prohibited unless we have your consent and always to the same purpose in which the data have been obtained.
Limitation of responsibility
followers.online reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the Website, its configuration and presentation, access conditions, contract conditions, etc. . So the USER must access updated versions of the page.
In no case followers.online is responsible for any breach of the contract that occurs on your part, negligence regarding the site, the service or any content, for any lost benefits, loss of use, or real, special, indirect damages, incidental, punitive or consequential of any kind derived from the misuse by you of the tools provided.
The only responsibility of followers.online, will be to provide the advertising contracting service under the terms and conditions expressed in this contracting policy.
followers.online will not be liable for any consequences, damages or losses that may arise from the improper use of the products or services provided.
Online SL is the owner of all the industrial and intellectual property rights of the followers.online page, and of the elements contained therein, including the downloadable magazines on the web.
It is strictly prohibited to modify, transmit, distribute, reuse, forward or use all or part of the content of the page for public or commercial purposes without the authorization of Online SL.
The infringement of any of the aforementioned rights may constitute a violation of these provisions, as well as a crime punishable in accordance with arts. 270 et seq. of the current Criminal Code.
In the event that the user wishes to report any incident, comment or make a claim, he may send an email to info (at) followers.online indicating his name and surname, the service acquired and stating the reasons for his claim.
To contact Online SL or raise any doubt, question or claim, you can use any of the following means:
E-mail: info (at) followers.online
The language in which the contract will be concluded between followers.online and the Client is Spanish.
Jurisdiction and applicable laws
followers.online and THE USER, will be governed to settle any controversy that may arise from the access, or use of this Web page, by Spanish legislation, and submit to the Courts and Tribunals of the city of Granada.